InetSolution Support - Status

Internet issue outside of InetSolution Hosting Network - Operational

Incident Status: Operational
Components: Website Hosting - DC1 (Central), Website Hosting - DC2 (Central), Website Hosting - DC3 (Central), Website Hosting - DC4 (West)
Locations: DC1, DC2, DC3, DC4

July 25, 2019 6:00PM EDT	[Resolved] It appears that an ISP called gtt.net was experiencing an issue in the southeast United States, based on trace route failures we were able to collect from some people affected. While we have no direct relationship with GTT.NET and are therefore unable to access any of their trouble ticket systems, it does appear that they resolved whatever issues they were experiencing earlier today since we have had no reports of any further Internet traffic interruptions since early this afternoon. We are no longer monitoring this situation.
July 25, 2019 12:53PM EDT	[Monitoring] We have been seeing reports of internet routing issues that are preventing some people in certain geographic areas from reaching websites. All InetSolution systems are up and running, so the problem is not within our data centers or with our upstream internet service providers, however. We recommend asking your IT department to perform a trace route from your network to determine where packets are failing. At this point, we can confirm that InetSolution systems are all up and running.

July 25, 2019 6:00PM EDT

[Resolved] It appears that an ISP called gtt.net was experiencing an issue in the southeast United States, based on trace route failures we were able to collect from some people affected. While we have no direct relationship with GTT.NET and are therefore unable to access any of their trouble ticket systems, it does appear that they resolved whatever issues they were experiencing earlier today since we have had no reports of any further Internet traffic interruptions since early this afternoon.

We are no longer monitoring this situation.

July 25, 2019 12:53PM EDT

[Monitoring] We have been seeing reports of internet routing issues that are preventing some people in certain geographic areas from reaching websites. All InetSolution systems are up and running, so the problem is not within our data centers or with our upstream internet service providers, however.

We recommend asking your IT department to perform a trace route from your network to determine where packets are failing. At this point, we can confirm that InetSolution systems are all up and running.

DC1 Generator Failure - Service Disruption

Incident Status: Service Disruption
Components: Website Hosting - DC1 (Central), Delivered Secure
Locations: DC1

July 6, 2019 12:48PM EDT	[Resolved] Repairs to UPS-A have been completed and commercial power is fully restored as of 11:17AM EDT. System is now normalized and this issue is resolved.
July 5, 2019 12:41PM EDT	[Monitoring] systems continue to run normally on generator power. Commercial power has been restored; however, UPS A and B will remain running on generator power while UPS A is in bypass mode. Estimated time for the vendor to repair UPS A is tomorrow. Once the UPS is able to operate in its normal protection state, both UPS A and B will be fully transitioned back to commercial power. Fuel deliveries are scheduled throughout the weekend and no interruptions are expected.

July 6, 2019 12:48PM EDT

[Resolved] Repairs to UPS-A have been completed and commercial power is fully restored as of 11:17AM EDT. System is now normalized and this issue is resolved.

July 5, 2019 12:41PM EDT

[Monitoring] systems continue to run normally on generator power. Commercial power has been restored; however, UPS A and B will remain running on generator power while UPS A is in bypass mode. Estimated time for the vendor to repair UPS A is tomorrow. Once the UPS is able to operate in its normal protection state, both UPS A and B will be fully transitioned back to commercial power. Fuel deliveries are scheduled throughout the weekend and no interruptions are expected.

CloudFlare Reporting DDoS Proxy Issues - Partial Service Disruption

Incident Status: Partial Service Disruption
Components: CloudFlare DDoS Mitigation
Locations: CloudFlare

July 2, 2019 11:56AM EDT	[Resolved] CloudFlare has reported they have restored connectivity. For anyone interested in CloudFlare's analysis, they will post an update at cloudflarestatus.com
July 2, 2019 9:59AM EDT	[Identified] CloudFlare is currently reporting that they are experiencing web proxy issues. Websites using CloudFlare DDOS proxying are experiencing 502 errors. All InetSolution services are functioning normally. For status updates from CloudFlare, please visit cloudflarestatus.com

July 2, 2019 11:56AM EDT

[Resolved] CloudFlare has reported they have restored connectivity.

For anyone interested in CloudFlare's analysis, they will post an update at cloudflarestatus.com

July 2, 2019 9:59AM EDT

[Identified] CloudFlare is currently reporting that they are experiencing web proxy issues. Websites using CloudFlare DDOS proxying are experiencing 502 errors.

All InetSolution services are functioning normally.

For status updates from CloudFlare, please visit cloudflarestatus.com